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Studio Support

We are here to help your brand succeed. Whether it's technical issues or compliance questions, our team is ready.

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Email support@originpass.com

Faster help: include product/batch ID and a screenshot.

Live Chat

Available Mon-Fri, 9am - 6pm CET for Premium Plan users.

Hardware Guide

reliable thermal printers for artisan labels:

  • Rollo Wireless
  • Brother QL-820NWB
  • Dymo 4XL

Frequently Asked Questions

How much does it cost?
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Our simple pricing model starts at $0.10 per generated passport. There are no monthly subscription fees for the Starter plan. You only pay for what you use.
Can I edit a passport after it's printed?
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To ensure authenticity and trust, certain fields (like the Serial ID and Production Run) are immutable once generated. However, you can update "soft" meta-data like the Craftsmanship Story or add images to the digital record at any time.
Do you sell tags?
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Currently, we provide the digital infrastructure. We can recommend trusted partners who specialize in printing NFC and QR-enabled hang tags for luxury goods. Check our Hardware Guide for printer recommendations.

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Digital Product Passport and traceability for brands that need proof without complexity.